Amber Rodgers
Technical Product & AI Operations Professional
Katy, Texas | 832-402-2305 | amberrodgers2k@gmail.com
linkedin.com/in/arok24k | amberrodgers.netlify.app
Professional Summary
Forward-thinking product and technology professional with experience spanning artificial intelligence, enterprise technology, Agile project coordination, finance, operations, and entrepreneurship. Experienced supporting enterprise Salesforce initiatives, building and evaluating machine-learning solutions, coordinating cross-functional technology projects, and improving business processes through strategic planning and operational discipline. Known for transforming complex business challenges into clear, scalable solutions by connecting people, processes, and technology to deliver meaningful results.
Areas of Expertise
Product & Project: Product strategy, project coordination, Agile, Scrum, sprint planning, stakeholder communication, requirements gathering, process improvement, risk and blocker tracking, documentation
AI & Data: Machine learning, model evaluation, explainable AI, SHAP, fairness analysis, prompt engineering, Python, SQL, data analysis
Enterprise & Operations: Salesforce, digital platforms, Microsoft 365, Google Workspace, finance operations, payroll, trust accounting, workflow design, customer experience
Creative Technology: Audio experience design, songwriting, vocal production, audio engineering and editing, multimedia storytelling, creative direction
Professional Experience
Community IT Connections (CITC)
- Coordinate Agile IT project activities, including sprint planning support, task tracking, documentation, blockers, milestones, and delivery follow-through.
- Facilitate communication across technical and non-technical contributors to improve visibility, accountability, and project momentum.
- Apply Scrum principles to help maintain clear priorities, ownership, and continuous improvement.
SNH-AI
- Built, tested, and compared machine-learning models using AI-assisted development workflows, Python, SQL, and large-scale datasets.
- Evaluated accuracy, recall, ROC-AUC, demographic outcome differences, and model behavior using SHAP and explainable-AI methods.
- Presented technical findings and limitations to technical and non-technical audiences.
Accenture Federal Services
- Supported enterprise digital-platform work involving Salesforce operations, documentation, issue resolution, and process improvement.
- Collaborated within an Agile environment across business and technology teams supporting enterprise delivery.
Centific
- Evaluated AI model outputs using structured quality methods and delivered detailed feedback to improve reliability and user experience.
Glitter Quake Cupcakes
- Lead strategy, operations, finance, marketing, product development, vendor management, customer experience, and community partnerships.
- Used the business to support The Landing Houston’s Food For Freedom fundraiser, benefiting survivors of human trafficking.
GR Birdwell Construction
- Processed payroll with accuracy, confidentiality, reconciliation, and cross-functional issue resolution.
- Designed and maintained a weekly project-location tracking sheet that improved visibility into employee assignments across active job sites.
Puyallup Tribe of Indians
- Managed representative payee services, trust transactions, client funds, payment processing, reconciliations, and financial records.
- Supported vulnerable adults, children, and elders with budgeting, confidentiality, and safeguards against financial exploitation.
Colville Tribal Federal Corporation
- Supported reconciliations, financial reporting, month-end activity, analysis, and accurate cross-functional accounting operations.
Union Pacific Railroad
- Coordinated safety-critical switching operations, remote locomotive movement, real-time decisions, regulatory compliance, and communication across operating teams.
Yummers Bakery
- Built a bakery from limited resources into a recognized brand, appeared on Food Network twice, and taught culinary classes at Pacific Lutheran University.
Education & Credentials
Western Governors University
B.S., Cybersecurity & Information Assurance
Expected Dec 2027
CompTIA A+ ce Certification (active through Apr 2028)
Google Cybersecurity Professional Certificate
CompTIA IT Fundamentals+ (ITF+) Certification
NPower Cybersecurity Program
Black Hat Scholarship Recipient
Selected Innovation
Bookself: Immersive product and experience platform.
Nagging Cat: Cat-themed Scrum/Kanban productivity app.
Legacy Pathways: Financial mobility and workforce-readiness program.
AI Sustainability: Responsible, human-centered AI strategy framework.
Explainable AI: Fairness and SHAP-based model analysis.
Original Music & Audio: Custom songwriting, vocals, engineering, editing, and sound design integrated into apps and digital experiences.
Volunteer Leadership
Food For Freedom — The Landing Houston: Supported the fundraiser and volunteered by preparing and serving meals for survivors of human trafficking and staff.
Professional Philosophy
I believe the best technology creates opportunity, strengthens communities, and solves meaningful problems. I build with integrity, practical execution, and respect for the people each solution is meant to serve.